Help Center Account Custom Domain SurveyMars Subdomain

SurveyMars Subdomain

SurveyMars subdomain configuration is designed for enterprise/institutional users who want to use their own domain (such as feedback.surveymars.cn) to publish surveys, enhancing brand consistency.

Subdomain Configuration Steps

1. Access SurveyMars  and complete login.


2. In the user backend, click in sequence: My Account → Custom Domain Set Domain


Set Domain


3. Configure subdomain:


- Select SurveyMars subdomain service from the menu

- Fill in the desired subdomain prefix in the input box (for example: feedback)

- Click the Save button to submit the configuration


Configure subdomain


4. After successful configuration, the system will automatically redirect to the configuration success page and display the following prompt:


successful configuration


Configuration Verification and Function Testing

After completing the configuration, please verify according to the following process:


1. Access Test


Enter the complete custom domain in the browser address bar (for example: https://feedback.surveymars.cn) and confirm:


- Page loads normally, no HTTPS certificate errors or redirect anomalies

- Domain display meets expectations (no default domain mixing)



2. Function Test


Perform basic operations to verify survey system availability:


- Submit test survey and check if data records are complete

- Verify redirect links, file downloads and other additional functions


Function Test

FAQ

Q1: What is SurveyMars Subdomain Configuration? What does it do?

A: SurveyMars Subdomain Configuration is designed specifically for enterprise/institutional users, allowing users to publish surveys using their own domain (such as feedback.surveymars.cn), enhancing brand consistency. This provides a more professional user experience and brand image.


Q2: How to configure SurveyMars subdomain?

A: Configuration steps: 1) Access SurveyMars and complete login; 2) In the user backend, click in sequence: My Account → Custom Domain → Set Domain; 3) Select SurveyMars Subdomain service from the menu; 4) Fill in the desired subdomain prefix in the input box (such as: feedback); 5) Click the Save button to submit the configuration.


Q3: What prompt will the system display after successful configuration?

A: After successful configuration, the system will automatically redirect to the configuration success page, displaying corresponding success prompt information. Users can confirm through this page that the subdomain configuration has taken effect and begin using the new custom domain.


Q4: How to verify if the subdomain configuration is successful?

A: Verification methods: 1) Access test: Enter the complete custom domain in the browser address bar (such as https://feedback.surveymars.cn), confirm the page loads normally without HTTPS certificate errors or redirect anomalies; 2) Function test: Perform basic operations to verify survey system availability, such as submitting test surveys, verifying redirect links, file downloads, and other additional functions.


Q5: What are the advantages of using SurveyMars subdomain?

A: Main advantages include: 1) Brand consistency: Using your own domain enhances brand recognition; 2) Professional image: Provides a more professional user experience; 3) Easy to remember: Users can more easily remember and access survey links; 4) Trust enhancement: Using enterprise domains increases user trust; 5) Unified management: Facilitates enterprises to uniformly manage multiple survey projects.


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