For the purposes of this study, we are considering the below as definitions:
DNA or ‘client non-attendance’ - when a client has missed a session without prior notification, or fails to notify about their upcoming lack of attendance within the time frame set out in the counselling contract, or within 48hrs - whichever is shortest.
Charity Work - any counselling work undertaken for a registered charity or within the third sector, with or without a specific focus, where the client is able to access support at no or reduced cost.
Agency Work - any non-charity counselling work that is part of or overseen by an organisation rather than individual practice.