Westmorland & Furness Direct Payments recommission 2026-2027

Westmorland & Furness Council is currently reviewing how Direct Payments services will be commissioned from April 2027. We want to understand the public's awareness, expectations and priorities to help shape future services.
A Direct Payment is an amount of money paid to W&F residents to meet their assessed eligible care and support needs. Direct Payments are designed to give recipients choice and control over their care, promoting flexibility and independence.

The way Direct Payments are spent varies from person to person. Many people utilise the funds by employing a Personal Assistant, acquiring personal care from private agencies, short-term care in a care home, attending day activities which meet their eligible needs or purchasing equipment which help them remain safe and independent in their own home.

This survey should take around 5 minutes to complete. Your answers are anonymous. 
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1.
Which of the following best describes you?
Member of the public who receives Direct Payments
Family member or carer of someone who receives Direct Payments
Service Provider or Social Worker supporting individuals with managing their Direct Payments
None of the above
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2.
How confident do you feel with how to spend funds from your Direct Payments to meet your needs?
Very confident
Somewhat confident
Not confident
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3.
Do you know where to go for advice on how to manage or spend your Direct Payments?
Yes
No
Not sure
4.
What advice have you received around how to manage and spend your Direct Payments and from whom?
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5.
How do you currently use your Direct Payments?
6.
If you are unable to spend the full allowance of your Direct Payment each month, why do you think this is?
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7.
How satisfied are you with the service of your pre-paid debit card (if you have one)?
Very satisfied
Somewhat satisfied
Somewhat dissatisfied 
Very dissatisfied 
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8.
How satisfied are you with the service, information and support provided by the Council's Direct Payments team?
Very satisfied
Somewhat satisfied
Not satisfied
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9.
Where would you go if you required support or advice with your Direct Payments?
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10.
How confident are you with supporting your client/family member to use their Direct Payments effectively to meet their needs?
Very confident
Somewhat confident
Not confident
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11.
How are Direct Payments currently meeting your clients' or family members' needs?
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12.
What advice have you received around how to manage and spend your Direct Payments and from whom?
13.
If your client or family member has been issued with a pre-paid debit card for their Direct Payments, what has their experience been with using their card?
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14.
How do you feel Westmorland & Furness Council could improve their Direct Payments service?
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15.
Prior to today, how much did you know about Direct Payments?
A lot 
A little
Nothing
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16.
Are there any further comments you wish to make regarding Westmorland & Furness Council's Direct Payments service?
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