North Lanarkshire Libraries Accessibility Survey

North Lanarkshire Libraries are committed to making our services, activities and events accessible and inclusive for everyone. Please answer the following questions based on your personal experience. All responses will be kept confidential.
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1. How would you rate the support and assistance provided by library staff
Very Poor
Excellent
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2. Have you found library staff to be knowledgeable and accommodating regarding your needs
Yes, always
Usually
Sometimes
Rarely
No
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3. Is information about library services and resources easily accessible to you
Very easy to access
Easy to access
Neither easy nor difficult
Difficult to access
Very difficult to access
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4. Are you aware of the library's BorrowBox service
Yes
No
Programmes and Events
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5. Are you aware of any library resources, programmes or events that support people with disabilities
Yes
No
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6. How inclusive do you find the library's programmes and events
Very inclusive
Inclusive
Neutral
Not very inclusive
Not inclusive at all
Communication
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7. How effective is the library's communication regarding services, events and updates
Very ineffective
Ineffective
Neutral
Effective
Very effective
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8. Are there any improvements you would suggest for better communication
Overall Experience
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9. What do you enjoy most about using your local library
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10. What challenges have you faced while using the library, and how could these be addressed
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11. Are there any specific services or features you think the library should introduce
About You
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12. Are you a library member
Yes
No
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13. Which North Lanarkshire library branch do you normally use?
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14. What is your age group
Under 16
16-24
25-34
35-44
45-54
55-64
65-74
75 and over
Prefer not to say
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15. Do you consider yourself to have a disability, health condition or accessibility need
Yes
No
Prefer not to say
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16. Which social media platforms do you use[Choose at most 8 items]
Facebook
Instagram
X (Twitter)
TikTok
LinkedIn
YouTube
None
Other
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17. What is your preferred method of contact
Email
Telephone
SMS (Text Message)
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