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Homeless Prevention / Housing Solutions Survey
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Homeless Prevention / Housing Solutions Survey

Welcome to this survey on experiences with local Homeless Prevention Teams or Housing Solutions Service. It's aim to showing the disparage that is public funded authority homelessness support across the UK.   

Local Authorities of all sizes have their own homelessness processes and values, not all align with the legal duties set out be central government. We aim to highlight those authorities that do not follow legal procedure and that use government guidelines to intentionally leave some of the most vulnerable in society without support.

Please answer all questions based on your actual experience, all responses will be kept strictly confidential. There are no right or wrong answers.  

You must have been at least 18 years of age when you were homeless or at risk of homelessness.

Information gathered is anonymous we only ask that you take the time to complete as many questions as possible.


Homelessness is a personal crisis affecting tens of thousands of people, and can cause additional mental health struggles and trauma. At any time should you feel unable to continue due to past trauma please stop and take time to yourself seeking any such support you have available.
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Your gender

Male
Female
Non-Binary
Prefer not to disclose
Self Describe 
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Your age group

18-25 years old
26-30 years old
31-40 years old
41-50 years old
51-60 years old
Over 60 years old
Prefer not to disclose
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Have you been at risk of homelessness or homeless in the last 5 years?

Yes
No (over 5 years ago)
*

Prior to being homeless or at risk of homelessness were you.....

Living with parents/guardians
Living with extended family
In residential care (Care Leaver)
Owned your own home
Living with Partner  (homeless due to seperation)
Owned your own home (e.g. repossessed)
Lived in private rented property
Lived in a social property (Council House/Social Landlord)
Released from Custody* See follow on question below.
Other
*If released from custody how long where you in custody and what happed to your last address?
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How many Adults lived in this property?
*
How many Children (18 or under) lived in this property?
*
How many Adults became homeless/risk of becoming homeless?
*
How many Children became homeless/risk of becoming homeless?
*
What was the name of your Local Authority / Council?
Drop Down List
Local Authority
Local Authority
*

Did you contact the Local Authority / Council for support, when you were first in this situation?

Yes - Over the Phone 
Yes - In Person
Yes - On Line
*No (If no please see question below)
*If NO what was your reason for not contacting the Local Authority / Council as early as possible?
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Were you offered a Housing Options/Homeless Assessment, on your first contact?

Yes
No
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Were you refused a Housing/Homeless Assessment at any point?

*Yes (please see following question)
No
What reason was given for refusing you a homeless assessment?
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Were the following asked of you the first time you spoke to a homeless/housing officer? (Tick all that apply)[Checkboxes]
Do you have a local connection?
Are you in work?
Are you/or have you ever been in the armed services?
Do you have any dependants?
Do you have any pets?
Have you ever been in Care?
Do you have somewhere to stay tonight?
Do you require support for any physical or mental disabilities?
Can you ask a family member or friend to accommodate you?
Do you have and substance issues?
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Were you offered financial support for rent arrears? (If yes please provide some details if possible, about approx amount, was it described as a council loan or grant money i.e. not to be paid back)
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Were any of the following explained to you and their meanings? (tick all that apply)[Checkboxes]
Homeless Duty
Relief Duty
Personal Housing Plan
Local Connection 
Housing Duty
Prevention Duty
Interim Accommodation 
Emergency Accommodation 
Protection of Property
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While decisions were being made about what legal duties would be made towards supporting you, were you given a Personal Housing Plan (PHP). Were you involved in deciding what it would include? (please provide any details you can remember)
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If you had received a eviction notice were you told to remain in the property until the landlord proceeded with taking court action?

Yes
No
N/A
*

If you were told to wait for court action, was it said or implied that if you moved out earlier than a court date you would loose support or be found intentionally homeless?

Yes
No
N/A
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Overall what was the experience of getting a homeless assessment.

Very dissatisfiedDissatisfiedNeutralSatisfiedVery satisfied
Seen/spoken to quickly. (no long wait for assessment or stressful call back)
Treated with respect and a caring manner.
Treated with empathy by Homeless/Housing Officers.
Felt listened to.
Clarity of instruction or guidance.
Considerate of any mental or physical disabilities. 
Consideration given to family pets.
Officer considerate about personal belongings and household items.
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Overall, what was your level of trust in the officer who assessed your situation?

Strongly distrust
Strongly trust
If you were accommodated by the Local Authority was it predominantly in a[Checkboxes]
B & B ensuite
B & B shared bathroom
Hostel
HMO (House Multiple Occupancy)
Hotel
Temporary Flat 
Temporary House
Other
Do you remember the Officers Name or Job Title?

In your own words please describe how the whole experience of being homeless felt in relation to dealing with your Local Authority.

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